Contact

For support, feedback, or account questions, email us at: pri@eatease.ai

Typical response time: within 24-48 hours (business days).

What Macrox Does

Macrox helps you track nutrition with food logging, AI meal scan (Pro), text entry, receipt scanning (Pro), weight/water tracking, streaks, daily coach insights, chat, meal sharing (Pro), communities, and discovery. Nutrition values are estimates — not medical advice.

6) How do I manage privacy & discovery?

• Open Settings → Privacy & Safety to control discovery, pause visibility, block users, and view reports you filed.
• First-time chat uses a request-accept flow — strangers cannot message you without approval.
• Privacy controls are free for all users.

7) How do I download or delete my data?

• Export: Settings → Privacy & Safety → Download my data (one request per 7 days; email link within 24h).
• Delete account: Settings → Delete Account, or see /delet-account. 30-day grace period — you can cancel by logging in again.

8) Which features require Macrox Pro?

AI food scan, meal sharing in chat, barcode scan, private communities, and some advanced insights may be limited or unavailable depending on app version and rollout. Core logging, privacy, blocking, reporting, and joining public communities remain free. On iOS, Macrox Pro is purchased through Apple In-App Purchase (App Store).

9) How do Communities work?

• Find Communities under Chat → Communities. Browse public groups by city, tags, or name.
• Each community has a feed, group chat, and member list. Joining adds you to the linked chat automatically.
• Free users can create up to 2 communities. Pro users can create unlimited communities and enable private (invite-only) communities.
• Owners and admins can remove members and delete posts. Anyone can report a community, post, or member from Settings → Privacy & Safety.
• Leave a community anytime from community settings. If you delete your account, membership is removed and communities you owned may transfer to another admin or be archived.

Frequently Asked Questions

1) Are nutrition values always accurate?

Nutrition values are estimates and may vary based on ingredients, preparation methods, and portion sizes.

2) How do I improve accuracy for photo scanning?

• Use good lighting and keep the meal clearly visible.
• Add supporting text like "2 rotis", "100g chicken", or "cooked with little oil".
• If the meal is mixed, mention main ingredients and approximate portion size.

3) Text logging not working as expected - what can I do?

• Try a simpler format: "2 rotis and dal" or "100g chicken with rice".
• Include quantities where possible (g, ml, pieces, bowls).

4) Receipt scanning did not detect items correctly.

• Make sure the receipt is flat and fully visible.
• Avoid glare and use clear focus.
• If an item is missing, you can add it manually in your inventory.

5) Location or nearby results are not working.

• Allow location permission in device settings for Macrox.
• Use in-app Use Current Location to set your city automatically.
• You can always type your city/location manually if location permission is denied.

Subscriptions and Billing (iOS)

Macrox Pro on iPhone and iPad is an auto-renewable subscription billed by Apple through In-App Purchase. Payment is charged to your Apple ID. Macrox does not charge your card directly.

• Buy / upgrade: in-app paywall or Settings → Subscription
• Restore purchases: Settings → Subscription → Restore purchases (use this if you already bought Pro with the same Apple ID)
• Manage or cancel: iPhone/iPad Settings → [Your Name] → Subscriptions → Macrox
• Refunds: handled by Apple — search “Report a Problem Apple” and submit your request
• Account deletion: deleting Macrox does not cancel Apple subscriptions — cancel in Apple Subscriptions separately

If you need help with feature access or account state, email us at pri@eatease.ai.

Privacy

We respect your privacy. Location, AI processing, discovery, and notifications are optional and controlled in app settings. Read our full policy for data export, deletion, and third-party services.

Full policy: /privacy-policy · Delete account: /delet-account

Troubleshooting

• Update the app to the latest version from the App Store.
• Restart the app and try again.
• Ensure you have a stable internet connection for AI features.
• If the issue persists, email support with screenshots and your device model/iOS version.

Disclaimer

Macrox provides nutrition estimates only. Results may vary due to ingredients, preparation, and portion sizes. This app is not a medical or diagnostic tool and should not replace professional medical advice.